The ultimate recognition of the Liberty C.A.R.E.S. (Customers Always Receive Extraordinary Service) customer service program is the satisfaction of our tenants who rated our performance “Best in the Industry” in the 2001, 2002, 2003 and 2004 National Real Estate Customer Service Awards Program.
Independent research firm CEL & Associates and the Building Owners and Managers Association (BOMA) cosponsor the annual performance evaluation, conducted through a survey of more than one million tenants nationwide.
Some of the comments the surveyors received from our customers included:
“The entire Liberty staff has been outstanding. They are without
doubt some of the most professional people I have ever had the
pleasure to work with.”
“I have never worked with a property management company that has the customer service that Liberty provides as a matter of course.”
“They are continually looking for ways to make us even more satisfied.”
“Everyone at Liberty has exceeded our expectations.”
“Liberty has perfected the art of choosing the right person to
get the job done.”
“They do what they say they are going to do.”
“Excellent service, professional, accessible, willingness
to go ‘above and beyond.